![]() You also can ask your creditor if they have automatic payment options, which can help you avoid any last-minute scrambles to get your payments in on time in the future. Creditors like to see customers acting in good faith and are typically happy to work with customers who call seeking a solution. You may be able to get a payment extension or to provide your payment information to process a payment the next day without penalty.Ĭommunication is imperative if you think an outage might delay payment past its due date. Explain the situation and provide evidence of the outage. If the outage affects your bank’s payment processing system, call the service provider or creditor directly, especially if your payment is due within the next 24 hours. There’s a high likelihood that you can use your debit card or a check-by-phone to make your payment, as an online banking outage won’t necessarily impact payment processing systems. You can also often use the company’s website to pay directly.Īlternatively, make a payment by phone. You still have alternatives.įor a payment that’s due, reach out to the service provider or creditor directly. If you need to pay a bill but can’t access your bank’s online bill pay system, don’t fret. Contact Service Providers and Creditors Directly Keep in mind that if your bank’s experiencing an outage, you may get an “experiencing high call volumes” message and be on hold for quite some time before speaking with a representative. You may be able to complete your transaction via phone or, at the very least, get an estimate of when they’ll restore service. If you’ve tried the above methods and still can’t access your account or its funds, call your bank’s customer service number. Try a cash-back transaction at a grocery store when you pay with your debit card.Visit an ATM and see if you can get cash.Turn your phone completely off and restart.If there’s an update, install the update and try logging in again.Here are a few ways to troubleshoot login problems with your bank: Via Desktop If your login attempts aren’t working, and you can’t find any evidence of an outage via your bank’s social media accounts or website, make sure the login problem isn’t yours. You can also check a site like DownDetector to see if there’s a known outage at your bank. But if you can’t log in after several attempts, check your bank’s social media accounts to see if they’ve posted about an outage or a known issue that’s preventing customers from being able to log in. The app or website could be experiencing a temporary glitch. ![]() If you find your efforts to log in to your bank thwarted, stay calm.
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